Frequently Asked Questions

Mystique-AI is an AI text receptionist — it answers your customers by text, qualifies them, and books the job, without a call, a link, or an app.

No. Chatbots reply. Mystique-AI closes. It's built to drive every conversation toward a real outcome — a confirmed booking on your calendar — not just answer questions and disappear.

Almost every AI receptionist on the market works over voice — it answers the phone. Mystique-AI works in the text thread, which is where a lot of customers would rather be. The handful of platforms doing something similar are all-in-one suites priced in the hundreds per month with a sales call attached. Mystique-AI does one thing and is free to start. It's also built differently: every conversation drives toward a booking rather than a chat, the database is the source of truth so it never invents a price or an opening, and your customers talk to your brand, not ours.

Service businesses that take inbound texts and book appointments. Detailers, barbers, salons, auto dealerships, cleaners, landscapers, med spas, contractors, dentists, coaches — anyone losing leads to delayed responses.

That's your call. Most owners brand it as their business. Some disclose, some don't. The conversations are natural enough that customers rarely ask.

Most AI receptionists answer phone calls and send texts as an afterthought. Mystique-AI is built the other way around: the AI lives in the text thread. Customers book and confirm entirely by SMS (including the optional booking fee, if the business uses one), and owners approve jobs and run day-to-day operations by SMS — no dashboard or app required.

Customer texts your business number. Mystique-AI replies instantly, naturally. It collects what's needed: name, service, time, address. You get a YES or NO confirmation text on your phone. You reply YES and the booking locks in. If you use the optional booking fee for no-show protection, the customer gets a link to pay that small fee to hold their spot, and the booking confirms once it's paid. Payment for the job itself stays between you and your customer. End to end in minutes, fully automated.

No. You run the business by SMS. The dashboard exists if you want analytics, calendar views, or to tweak settings, but daily operations happen on your phone.

SMS today via SignalWire. The architecture supports more channels like Telegram and web chat as needed.

Mystique-AI replies to customers 24/7, but it never sends outbound messages outside your configured hours. Customers get instant answers at midnight; you don't get woken up.

Mystique-AI handles availability checks itself before bothering you. If the time is open, you get a clean YES or NO. If you don't reply, Mystique-AI follows up automatically and escalates if needed.

It pulls from your configured knowledge — services, pricing, hours, capabilities, inventory — stored in the database. It never invents an answer. If it doesn't know, it asks you or flags the gap for review.

Yes. It detects intent and adapts tone: informative for the curious, reassuring for the hesitant, value-driven for price shoppers, closing for ready buyers. Same business, different tone per customer.

It redirects gracefully back to the goal — booking — without being pushy or robotic.

Yes. Every phone number is a persistent identity. It remembers preferences, past bookings, objections, and outcomes across sessions.

Yes. Pick from 12 pre-built tones like warm, professional, playful, direct — or customize the persona. Tone changes never stop it from driving toward a booking.

They're opted out immediately. No further messages go to that number. Fully TCPA compliant.

Mystique-AI stays professional. If a conversation goes truly off the rails, it can escalate to a human operator with full context.

Mystique-AI never takes payment for your services — you get paid for the job however you already do. The only payment in the text thread is the optional booking fee for no-show protection: if you use it, the customer gets a Stripe link to pay a small fee that holds their spot, and the appointment locks in once it's paid. You're notified instantly. If you cover the fee yourself, the customer never sees a payment link and the booking confirms on your YES.

Mystique-AI automatically resends a fresh link before the lead goes cold. You don't lose customers to expired links.

The appointment stays pending until the booking fee is paid. After a configurable timeout, Mystique-AI re-engages or expires the slot. The time isn't held forever.

Not for the service itself — Mystique-AI never collects payment for your services, so you keep getting paid however you do today. What you can turn on is the optional booking fee: a small fee the customer pays by text to hold their spot. Booking fee terms are set per business during onboarding.

Once a booking is confirmed, its booking fee is not refunded. Rescheduling is free: the booking fee carries over to the new time. If a booking is cancelled and the client books again, that is a new booking with a new booking fee. Refunds for the service itself are yours to handle, since that payment never goes through Mystique-AI.

Yes. Multi-booking support is live with conversation-scoped leads. Each booking cycle starts a clean lead while carrying forward identity like name, phone, and email.

Whatever you configure: name, phone, email, address, service, appointment time, plus any custom fields you require. All validated before saving.

Mystique-AI is an AI text receptionist. It answers your customers by text, qualifies them, books and confirms appointments, handles reschedules and cancellations, and collects the optional booking fee when you use one — all inside the text thread.

No. No subscription, no monthly fee, no contract. Comparable platforms start around $400 a month. Booking fee terms are agreed with you during onboarding and are configurable per business.

All new clients start with a free consultation. We meet, learn about your business, and recommend the right combination of services. Nothing is due until after the consultation and you decide to move forward. No pressure, no commitment required to show up.

You configure your business hours, services with a duration each, and any blocked times. Mystique-AI checks all of it before suggesting a time.

Mystique-AI automatically suggests 3 alternative times within business hours. You're never asked to approve something that won't work.

Yes. Text Mystique-AI something like "Block off Friday 9am to 3pm for staff meeting." It parses, saves, and confirms back.

Yes — daily, weekdays, weekly, or monthly patterns. You can also unblock specific dates within a recurring pattern.

Yes. Full Detail might be 120 minutes, Basic Wash 30 minutes. Mystique-AI uses the right duration for each booking.

Each business runs in its own configured timezone. Availability checks, reminders, the clock worker, and the iCal feed all respect it.

Yes. Generate an iCal feed URL from the dashboard and subscribe on iPhone, Android, or Google Calendar.

Revoke and regenerate from the dashboard. One click.

Yes. Create event slots with capacity, like a yoga class for 15. Customers can reserve multiple spots. Booked count prevents overbooking.

An appointment is one customer, one slot — like a haircut, detail, or consultation. An event is multiple customers sharing a slot — like a class, workshop, or group session. Mystique-AI handles both natively.

Yes. Text something like "Cancel my Friday appointments." Mystique-AI finds them, cancels, notifies customers with reschedule alternatives, and confirms back to you.

The customer gets numbered alternatives. When they pick a new time, the booking fee they already paid carries over — no new charge, no re-entering card info.

Yes. Text something like "Move the yoga class to 3pm" or "Add 5 more spots to the class." Mystique-AI matches existing events and edits in place.

Two or more pending and you get a single SMS with a calendar link to a token-authenticated page where you can review and approve everything in one view. No login required.

• Block time
• Create events or classes
• Cancel appointments
• Edit or delete blocks and events
• Query your schedule ("what does my week look like?")
• Ask about leads ("any new ones today?")
• Ask about booking fees ("who hasn't paid their booking fee?")
• Confirm or deny pending bookings with YES or NO codes

Phone number recognition. Owner queries route through a separate read-only handler that pulls from owner-facing database views.

No keyword matching. An LLM intent classifier figures out what you're trying to do and routes accordingly. Talk naturally — "I'm out sick tomorrow," "cancel everything Friday," "what's my week look like" — and it figures it out.

It asks for clarification rather than acting on a guess. Better to ask than to cancel the wrong appointment.

A new business can be onboarded in under an hour. Most of the work is automated — point Mystique-AI at your website and it scrapes services, hours, capabilities, and inventory.

No. Configuration is dropdown-driven. Pick your tone, define your services and pricing, set your hours, define what counts as a win — done.

Mystique-AI reads your website automatically and refreshes on a schedule. It extracts your profile, hours, capabilities, and inventory automatically.

Mystique-AI re-reads your site on schedule. Safe changes auto-apply. Risky changes like description and tone get flagged in your Updates tab for accept or dismiss.

Live inventory connectors pull real-time inventory directly. Mystique-AI never sells a car that was sold yesterday.

Yes — the Insights tab in the admin dashboard shows living summaries across 6 categories, updated nightly.

Always. You control the persona, tone, win conditions, capabilities, pricing, and knowledge documents.

There is no setup fee and no subscription. Comparable platforms start around $400 a month. Booking fee terms are agreed with you during onboarding and are configurable per business. Every engagement begins with a free consultation.

Response performance tracking: every reply is tagged with whether it converted. Nightly summaries show what's working and what isn't. The Insights tab is visible and real-time. With the optional booking fee on, customers have paid to hold their spot, so bookings are commitments, not maybes.

Yes. Multi-tenant architecture with full isolation. Each business has its own number, config, memory, rules, and data. No cross-tenant leakage.

Yes. STOP, HELP, and START handling is built in. Opted-out customers can never receive outbound messages, even from automated workers.

Postgres database on managed infrastructure. Encrypted at rest and in transit.

JWT auth with rate limiting and CSP headers on the admin route. API keys for programmatic access. All endpoints production-grade secured.

Yes — cleanup is handled automatically, and manual deletion is supported.

Booking fees are paid through Stripe, which handles all payment data. Mystique-AI never sees card numbers.

SMS through SignalWire. Booking fees through Stripe. Calendar through iCal, which works with iPhone, Android, and Google Calendar. Live inventory connectors for dealerships. Mystique-AI uses large language models for conversation and classification, but the database is the source of truth for every fact, price, and availability — the AI never invents them.

The architecture supports it. Contact us about specific integrations.

Yes. API-key authenticated endpoints for businesses, JWT for admin operations.

Self-hosted on dedicated infrastructure. White-label deployments are supported.

Production-grade infrastructure with redundant background workers handling scheduling, confirmations, and follow-ups on independent cycles. The platform API is always-on, and one failing process never affects the others.

Lifecycle engine queues state transitions and retries. SMS retry logic on every outbound send. Webhook idempotency keys prevent duplicate processing.